Hi,
We're experiencing network related issues in our DC affecting all services.
We're investigating the root cause and we expect the service to be operational again in short time.
Update will follow.
Regards,
LakeNetworks - NOC
Influenzando Altro - Network
Dear Customers,
Due to continuous DDoS attacks, the traffic is now passing through the scrubbers. In this period, you may experience some packet loss events. We are in contact with our DDoS mitigation provider in order to fix these events as soon as possible.
The attack is continuing for more than 11h30m at the time of writing with a concerning amount of traffic, currently ~33Gbit/s estimated by RETN.
We're sorry for the problems this might cause.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
UPDATE 07.21 17/05/2025 (Europe/Rome):
The attack is still being received on our infrastructure. We are trying our best to mitigate it without any problem, but packet loss events may happen. Here's the current situation:
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
UPDATE: Ongoing Targeted DDoS Attack
As of now, we’ve been under sustained DDoS attack for 26 hours and counting.
The traffic has peaked at over 50 Gbit/s, and yes, we’re still here.
We had to temporarily disable ICMP on the network to avoid problems with packet loss, so if you rely on uptime monitoring we recommend that you switch to Layer 7 testing. This will be re-enabled once things stabilize and we're sorry for the issue.
Packet loss and occasional instability may occur as we adapt in real time.
We appreciate your patience.
Best regards,
LakeNetworks - Network Operations Team
Dear Customers,
After an electrical fault occurred in our UPS that caused today's downtime of ~1h it was deemed necessary to perform a planned maintenance to replace the temporary UPS with a new one. We're aiming to keep the downtime to a maximum of 15m.
This maintenance will affect all services from May 1st, 2025 from 12:00 to 13:00 CEST.
This upgrade will further improve the resilience and redundancy in case of electrical faults.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
Influenzando Sistema - CO01 Datacenter
UPDATE 18.24 20/03/2025 (Europe/Rome time):
Hello,
According to our continuous analysis, we are noticing a low packet loss in the link to Milan. We are investigating, we will keep you updated
Regards,
LakeNetworks - NOC
UPDATE 12.45 21/03/2025 (Europe/Rome time):
We have found a fault in our core router, we have to plan a urgent maintenance in order to replace the router.
UPDATE 00.03 22/03/2025 (Europe/Rome time):
We have replaced the router and now everything seems working without problems. We are monitoring the situation
Influenzando Altro - L2 Como-Milan
Dear Customers,
Our infrastructure provider will be performing a scheduled maintenance on the Como-Milan L2 connection on March 24, 2025, from 01:00 to 06:00 CEST. No service disruptions are anticipated during this maintenance window.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
Influenzando Sistema - Network
During this maintenance we will perform a major network upgrade to significantly improve our infrastructure, including:
Although we work hard to minimize disruptions, this maintenance may cause temporary service interruptions.
To compensate for any observed downtime, we will add 5 days of service credit to all active services for this billing period.
We appreciate your patience while we improve the performance and reliability of our network. If you need assistance planning for this maintenance, or have any other questions, please reach out by opening a support ticket.
