Influenzando Sistema - MI-CO1
Dear Customers,
While we will work hard to minimize disruptions, temporary service interruptions may occur during this period. The maintenance is expected to take approximately 4 hours on March 2nd, 2026 from 4PM (16:00) CET to 8PM (20:00) CET.
We remind you that non-persistent network configuration will be lost in case of reboot and we suggest you to convert your configuration to a persistent one before March 2nd.
We greatly appreciate your patience as we work to improve our network and provide a more reliable experience for all our customers. If you need assistance planning for this maintenance or have any other questions, please feel free to reach out by opening a support ticket.
Thank you for your understanding.
Influenzando Sistema - Electrical system
Dear clients,
We are currently experiencing an issue with our upstream electricity provider.
All infrastructure is operating on UPS power at this time. We are awaiting definitive information from the utility provider regarding the cause and estimated time to resolution.
Please note that UPS runtime is limited. If utility power is not restored promptly, service interruption will occur.
We will provide further updates as soon as additional information becomes available. We are deeply sorry for the issue.
[UPDATE - 19.13]: UPS run out of battery. This issue should get resolved by 20.30.
[UPDATE - 19.42]: Issue is resolved. Servers are slowly starting to boot up. Total downtime: 4 hours and 30 minutes.
Post-Incident Analysis
The incident was triggered by a power outage from our upstream electricity provider. During the outage, all infrastructure operated on UPS backup power until battery capacity was fully exhausted at 19:13, resulting in service interruption.
When utility power was restored, the UPS, having fully discharged, did not restart correctly and required manual intervention. Additionally, during the provider’s restoration activities, anomalous voltage and frequency conditions were temporarily introduced, causing the differential breaker to trip as a protective measure.
These combined factors required on-site intervention and partial reconfiguration of the electrical system under disaster recovery conditions before systems could be safely powered on again.
Corrective Measures
To prevent recurrence and reduce recovery time in similar scenarios, we are implementing the following:
Installation of automatic rearming equipment to reduce manual dependency in power restoration scenarios.
Revision of on-site access procedures to ensure immediate technical intervention when required.
Upgrade of the UPS infrastructure to provide extended runtime and improved recovery behavior after full discharge.
Relocation of outbound email services to external infrastructure to ensure client communications remain operational even during facility-level outages.
We sincerely apologize for the disruption caused. Appropriate compensation will be assigned following the scheduled maintenance on March 2, 2026.
Kind regards,
LakeNetworks.it
Influenzando Altro - Node2-CO
Dear Customer
We would like to inform you that Node-02 is currently offline. Our technical team is actively investigating the issue and working to restore service as quickly as possible.
We sincerely apologize for the disruption and understand the impact this downtime may cause.
Appropriate compensation will be issued following resolution of the incident.
Thank you for your patience and understanding.
Influenzando Sistema - Network
--- ITALIANO ---
Gentili clienti,
vi informiamo che oggi 02/09/2025, dalle ore 17:00 alle 21:00 (Europe/Rome), effettueremo una manutenzione urgente alla rete a causa dei recenti fenomeni di packet loss.
Durante l’intervento potrebbe verificarsi una disconnessione totale. È probabile che la manutenzione duri meno del previsto, ma preferiamo prenderci un margine di sicurezza.
Grazie per la comprensione.
LakeNetworks.it NOC
--- ENGLISH ---
Dear customers,
please be advised that today 02/09/2025, from 17:00 to 21:00 (Europe/Rome), we will carry out urgent maintenance on our network due to recent packet loss issues.
A total disconnection may occur during the maintenance. It is likely to be shorter than expected, but we prefer to take precautions.
Thank you for your understanding.
LakeNetworks.it NOC
Influenzando Sistema - CORE01-CO
============ UPDATE 03/09/2025
Maintenance will be restarted from 12:00 CEST to 16:00 CEST for completing the update.
Clients with BGP services might have prolonged issues after the bulk of the services will be reinstated.
--- ITALIANO ---
Gentili clienti,
vi informiamo che domani 01/09/2025, dalle ore 16:00 alle 22:00 (Europe/Rome), effettueremo una manutenzione urgente alla rete a causa dei recenti fenomeni di disconnessione.
In questa finestra oraria procederemo alla sostituzione del router, passando da x86 ad Arista, segnando un importante upgrade infrastrutturale a livello di rete.
Durante l’intervento potrebbe verificarsi una disconnessione totale. È probabile che la manutenzione duri meno del previsto, ma preferiamo prenderci un margine di sicurezza.
Grazie per la comprensione.
LakeNetworks.it NOC
--- ENGLISH ---
Dear customers,
please be advised that tomorrow 01/09/2025, from 16:00 to 22:00 (Europe/Rome), we will carry out urgent maintenance on our network due to recent disconnection issues.
During this window, we will replace the router, migrating from x86 to Arista, marking a major infrastructure upgrade for our network.
A total disconnection may occur during the maintenance. It is likely to be shorter than expected, but we prefer to take precautions.
Thank you for your understanding.
LakeNetworks.it NOC
Influenzando Sistema - Network
During this maintenance we will perform a major network upgrade to significantly improve our infrastructure, including:
Although we work hard to minimize disruptions, this maintenance may cause temporary service interruptions.
We appreciate your patience while we improve the performance and reliability of our network. If you need assistance planning for this maintenance, or have any other questions, please reach out by opening a support ticket.
Update as of July 9th 2025 4:42PM CEST:
Maintenance has been extended until 10PM CEST.
Hi,
We're experiencing network related issues in our DC affecting all services.
We're investigating the root cause and we expect the service to be operational again in short time.
Update will follow.
Regards,
LakeNetworks - NOC
Influenzando Altro - Network
Dear Customers,
Due to continuous DDoS attacks, the traffic is now passing through the scrubbers. In this period, you may experience some packet loss events. We are in contact with our DDoS mitigation provider in order to fix these events as soon as possible.
The attack is continuing for more than 11h30m at the time of writing with a concerning amount of traffic, currently ~33Gbit/s estimated by RETN.
We're sorry for the problems this might cause.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
UPDATE 07.21 17/05/2025 (Europe/Rome):
The attack is still being received on our infrastructure. We are trying our best to mitigate it without any problem, but packet loss events may happen. Here's the current situation:
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
UPDATE: Ongoing Targeted DDoS Attack
As of now, we’ve been under sustained DDoS attack for 26 hours and counting.
The traffic has peaked at over 50 Gbit/s, and yes, we’re still here.
We had to temporarily disable ICMP on the network to avoid problems with packet loss, so if you rely on uptime monitoring we recommend that you switch to Layer 7 testing. This will be re-enabled once things stabilize and we're sorry for the issue.
Packet loss and occasional instability may occur as we adapt in real time.
We appreciate your patience.
Best regards,
LakeNetworks - Network Operations Team
Dear Customers,
After an electrical fault occurred in our UPS that caused today's downtime of ~1h it was deemed necessary to perform a planned maintenance to replace the temporary UPS with a new one. We're aiming to keep the downtime to a maximum of 15m.
This maintenance will affect all services from May 1st, 2025 from 12:00 to 13:00 CEST.
This upgrade will further improve the resilience and redundancy in case of electrical faults.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
Influenzando Sistema - CO01 Datacenter
UPDATE 18.24 20/03/2025 (Europe/Rome time):
Hello,
According to our continuous analysis, we are noticing a low packet loss in the link to Milan. We are investigating, we will keep you updated
Regards,
LakeNetworks - NOC
UPDATE 12.45 21/03/2025 (Europe/Rome time):
We have found a fault in our core router, we have to plan a urgent maintenance in order to replace the router.
UPDATE 00.03 22/03/2025 (Europe/Rome time):
We have replaced the router and now everything seems working without problems. We are monitoring the situation
Influenzando Altro - L2 Como-Milan
Dear Customers,
Our infrastructure provider will be performing a scheduled maintenance on the Como-Milan L2 connection on March 24, 2025, from 01:00 to 06:00 CEST. No service disruptions are anticipated during this maintenance window.
Thank you for your understanding.
Best regards,
LakeNetworks - Network Operations Team
Influenzando Sistema - Network
During this maintenance we will perform a major network upgrade to significantly improve our infrastructure, including:
Although we work hard to minimize disruptions, this maintenance may cause temporary service interruptions.
To compensate for any observed downtime, we will add 5 days of service credit to all active services for this billing period.
We appreciate your patience while we improve the performance and reliability of our network. If you need assistance planning for this maintenance, or have any other questions, please reach out by opening a support ticket.
